Respect for customers, understand customers, create value for customers, is our service tenet, wholehearted, conscientious for customers to solve problems and difficulties is our service concept. We should use "heart" to communicate, with "six hearts" to serve.

First, care and love: stand in the customer's point of view, grasp the customer's mood and demand, urgent customer's urgent; Think of problems for customers in advance, deal with problems in the bud, to prevent problems from expanding.

Two, sincere and careful: from the heart to regard customers as their own parents; Meticulous considerate customers, do some practical things for customers, let customers feel the importance of your existence.

Three, the heart and perseverance: the heart to treat and complete each work and service, for every customer consultation request, declaration, complaints to do everywhere, everything is managed; Regard service as career, quality as life, perseverance.

The negligence in service is often small, momentary, but the harm to customers and the frustration left in the hearts of customers is long-term, spread, the loss of our image may also be continuous, constantly extended and amplified, which is our service to put forward the concept of "wholehearted, conscientious". No matter old customers or new customers, we should use the standard of "wholehearted, conscientious" to complete every customer service task. Through the "wholehearted, conscientious" service in exchange for customer satisfaction and our comfort.